Web Hosting FAQ
FTP Settings
For clients on our H–Sphere servers:
- ftp host: web.ipiece.net
- host directory: yourdomainname.com/
- login: login
- password: yourpassword
For clients on our Parallels servers:
- ftp host: yourdomainname.com
- directory: /var/www/html/
- login: login@domainname.com
- password: yourpassword
If you need any of the above information please call 719–471–8731.
DNS Information
For clients on our H–Sphere servers:
- ns.ipiece.net
- ns1.ipiece.net
- ns2.ipiece.net
For clients on our semi-dedicated H–Sphere servers:
- ns10.ipiece.net
- ns11.ipiece.net
For clients on our Parallels servers:
- ns1.i-piece.com
- ns2.firstandfast-dns1.com
Control Panel/Administrative Area
In the
administrative area of your site you may set up pop accounts,
e–mail aliases, password protected directories, view your
web site statistics and more:
For clients on our H–Sphere servers:
For clients on our Parallels servers:
- www.yourdomainname.com/admin/
- login: yourlogin
- domain name: yourdomainname.com
- password: yourpassword
When you first log in there is a popup window with links to a
Quick Start Guide and Help to explain some of the features.
You may need to add an exception to your security settings to excess your control panel.
POP (e-mail) Account Settings
For clients on our H–Sphere servers:
- Outgoing Server (smtp): mail.yourdomainname.com
- Incoming
Server (pop3): mail.yourdomainname.com*
- login: email@domainname.com
- pw: password
Outgoing server (SMTP): 587
Within the Outgoing server options, select "Log on to incoming mail server before sending mail."
For clients on our Parallels servers:
- Outgoing Server (smtp): mail.yourdomainname.com
- Incoming
Server (pop3): mail.yourdomainname.com*
- login: email@domainname.com
- pw: password
Select: "Outgoing
mail server requires authentication"
Some ISP's (Internet Server Providers)
require you to use their outgoing mail servers. In this case you will have to contact your ISP for outgoing mail server settings.
Web Based E-mail
For clients on our H–Sphere servers:
- http://mail.yourdomainname.com/
- click on IMP-mail client
This link will take you to a log–in page. At the log–in page enter
the following information:
- username: email@domainname.com
- password: your password
For clients on our Parallels servers:
- www.yourdomainname/webmail/
This link will take you to a log–in page. At the log–in page enter
the following information:
- youremailaddress@domainname.com
- yourpassword
Common E-mail Issues Explained
Undeliverable mail
This is a bounced e-mail message. The most common error messages
are:
- User unknown
What it means: Incorrect address in the username portion of
the address.
Make sure you have correctly specified the portion of the address
before the "@".
- Host unknown
What it means: Incorrect address in the domain or top-domain
portions of the address.
Make sure you have correctly specified
the portion of the address after the "@"
- Network unreachable
What it means: Gateway limitations or problems with the network
backbone.
Recheck e-mail address, retry another time.
- Connection timed out
What it means: Software problem communicating with the destination
mail server.
Check connection, verify e-mail configuration.
- Connection refused
What it means: Problem with the destination mail server. Contact administrator of the destination mail server.
