Web Hosting FAQ
FTP Settings
For clients on our main servers:
- ftp host:yourdomainname.com
- host directory: /www/
- login: login
- password: yourpassword
For clients on our database/e-commerce servers:
- ftp host: ftp.yourdomainname.com
- host directory: /www.yourdomainname.com/web/content/
- login: login
- password: yourpassword
For clients on our secondary database/e-commerce servers:
- ftp host: web.ipiece.net
- host directory: yourdomainname.com/
- login: login
- password: yourpassword
If you need any of the above information please call 719–471–8731.
DNS Information
For clients on our main servers:
- ns1.ipiece.com
- ns2.ipiece.com
For clients on our database/e-commerce servers:
- ns10.i-piece.com
- ns11.i-piece.com
For clients on our secondary database/e-commerce servers:
- ns.ipiece.net
- ns1.ipiece.net
- ns2.ipiece.net
Control Panel/Administrative Area
In the
administrative area of your site you may set up pop accounts,
e–mail aliases, password protected directories, view your
web site statistics and more:
For clients on our main servers:
For clients on our database/e-commerce servers:
For clients on our secondary database/e-commerce servers:
When you first log in there is a popup window with links to a
Quick Start Guide and Help to explain some of the features.
You may need to add an exception to your security settings to excess your control panel.
POP (e-mail) Account Settings
For clients on our main servers:
- Outgoing mail server: mail.yourdomainname.com*
Incoming mail server: mail.yourdomainname.com
- Outgoing server port may be 25 or 26*
- login: email@domainname.com
- pw: password
- Within the Outgoing server options, select "Log on to incoming mail server before sending mail."
- Select: "Outgoing
mail server requires authentication"
For clients on our database/e-commerce servers:
- Outgoing mail server: mail.yourdomainname.com*
Incoming mail server: mail.yourdomainname.com
- Outgoing server ports: 587 or 25*
- login: email@domainname.com
- pw: password
- Within the Outgoing server options, select "Log on to incoming mail server before sending mail."
- Select: "Outgoing
mail server requires authentication"
For clients on our secondary database/e-commerce servers:
- Outgoing Server (smtp): mail.yourdomainname.com*
- Incoming
Server (pop3): mail.yourdomainname.com
- login: email@domainname.com
- pw: password
- Outgoing server (SMTP): 587*
- Within the Outgoing server options, select "Log on to incoming mail server before sending mail."
- Select: "Outgoing
mail server requires authentication"
*Some ISP's (Internet Server Providers)
require you to use their outgoing mail servers. In this case you will have to contact your ISP for outgoing mail server settings.
Web Based E-mail
For clients on our main servers:
- http://yourdomainname.com/webmail
- click on mail client of your choice
For clients on our database/e-commerce servers:
- http://webmail.yourdomainname.com/
For clients on our secondary database/e-commerce servers:
- http://mail.yourdomainname.com/
- click on IMP-mail client
Common E-mail Issues Explained
Undeliverable mail
This is a bounced e-mail message. The most common error messages
are:
- User unknown
What it means: Incorrect address in the username portion of
the address.
Make sure you have correctly specified the portion of the address
before the "@".
- Host unknown
What it means: Incorrect address in the domain or top-domain
portions of the address.
Make sure you have correctly specified
the portion of the address after the "@"
- Network unreachable
What it means: Gateway limitations or problems with the network
backbone.
Recheck e-mail address, retry another time.
- Connection timed out
What it means: Software problem communicating with the destination
mail server.
Check connection, verify e-mail configuration.
- Connection refused
What it means: Problem with the destination mail server. Contact administrator of the destination mail server.
